Life in the UK Test Help

Registering to book your test

1. Who has to take the Life in the UK Test?
2. What do I need to register for a Life in the UK test?
3. What ID can I use to book my test?
4. Can I register my wife/husband on my account?
5. What does 'Uppercase' and 'Lowercase' mean?
6. I live abroad and want to take my test when I visit. Can I do this?
7. Can I book my test over the phone?
8. I don't have proof of my postcode. What should I do?
9. Is an EU Identity card acceptable ID with which to take a test?
10. I don't know how to use a computer. What should I do?
11. I don't have access to a computer. How should I book my test?
12. I don't have a credit or debit card. How can I pay for my test?
13. I don't have a credit or debit card. Can someone else pay for my test?
14. Which credit cards can I use to book my test?
15. What if I forget my password?
16. The Home Office are allowing me to take a test with no ID - what should I do?

Booking and paying for your test

1. The system didn't work when I tried to book.
2. I want to use a different centre that's easier for me to get to.
3. How do I change my details in my Life in the UK account?
4. How can I book more than one test for myself?
5. I have deleted my test confirmation email, where can I access my test details?
6. I'm trying to book my test but it says I already have a test booked. What should I do?
7. I have just registered but it won't let me log in. What should I do?
8. I have just registered but I can't click on the link in my email to confirm. What should I do?
9. I'm trying to pay for my test but it keeps taking me back a screen. What should I do?
10. I have paid for my test but on 'My Test' it says I don't have any tests booked. What should I do?
11. Will you send me directions to the Test Centre?
12. I need to cancel my test. What should I do?

Before the day of the test

1. What happens if I need to change my test date or time?
2. How can I cancel my test booking?
3. My name has changed between booking & taking the test.
4. My address & postcode changed between me booking & taking the test.
5. How can I change the ID I bring to my test?
6. I didn't get any email asking me to confirm my email address. What should I do?
7. I didn't get the email with my booking confirmation. What shall I do?
8. I've lost all the information about my bookings

Special requirements

1. I have a medical condition which means I might need more support on the day of my test, what can I do?

On the day of your test

1. How early should I arrive for my test?
2. Do I need to bring with me the same ID that I used to book my test?
3. Do I need to bring my email confirmation to the centre on the day of my test?
4. Are there facilities for childcare whilst I'm taking my test?
5. Can I bring my family/ friends with me to the test centre?
6. When can I take practice tests, and how can I organise this?
7. Can I bring any study material with me to refer to during the test?
8. What happens when I arrive at the centre?
9. How long will I be at the test centre on the day of my test?
10. How can I get directions to the centre?
11. What happens if I am unable to take my test due to technical difficulties?
12. Can I take my test in my married name if the ID I registered with has my maiden name on it?

After your test

1. What happens if I pass my test?
2. What happens I do not pass my test?
3. The name on my certificate is wrong - what should I do?
4. How long is my certificate valid for?
5. You cancelled my test - what do I do?